How can I modify my order?
If you need to modify your order after placing it, please contact our customer support at support@forgeice.com as soon as possible. Provide your name, order number, and details of the changes you need.
What payment methods do you accept?
We accept all major credit cards, PayPal Express, and PayPal Credit to meet your payment needs.
Is my payment information secure?
Yes, we take your payment security very seriously. All payment transactions are securely processed through trusted third-party services such as PayPal and credit card companies.
Will my personal information be kept private?
Yes, we are committed to protecting your privacy. We only use your information for order processing and customer support. For more details, please review our Privacy Policy.
Shipping & Returns
What are your shipping options and fees?
We provide free standard shipping worldwide!
- Standard Shipping (7-15business days): Free
- DHL Express (3-5 business days): $99(Free for orders over $150).
Why was my package returned?
Your package may be returned for the following reasons:
A. Incorrect or incomplete address
B. Invalid phone number
C. Unable to deliver to the specified address
If your package is returned, please contact the shipping company or our customer support team for assistance.
How long will it take to receive my order?
Delivery time = Processing time + Shipping time
- Popular styles are usually shipped within 24 hours.
-
Custom orders may take 5-15business days to process.
Shipping time depends on the shipping method you select.
Do I need to pay customs duties or other fees?
Customs duties, taxes, or additional fees may apply depending on your country's regulations. These charges are not included in the product price and are the buyer's responsibility.
What is your return policy?
We offer a 45-day hassle-free return policy. If you are not satisfied with your purchase, you can return it unused and in its original packaging within 45 days of receiving it for a refund. Any promotional gifts included must also be returned. For more details, please check our Return Policy page.
If you have any other questions, feel free to contact us at support@forgeice.com!